FFPH Terms and Conditions – Online Casino Philippines

These Terms and Conditions ("Terms") govern your use of the FFPH platform, including the website ffph.app and all associated services, games, and features. Please read them carefully. If you do not agree, you must not use the FFPH platform. By registering an account or continuing to use FFPH, you confirm that you have read, understood, and agreed to these Terms.

1Acceptance of Terms

By accessing and using FFPH — whether through a web browser, mobile device, or any other means — you are agreeing to be bound by these Terms and Conditions in full. This agreement is between you (the player) and FFPH (the platform operator).

These Terms apply to all visitors, registered users, and any person who interacts with any part of the FFPH platform, including but not limited to games, promotions, payment systems, and customer support services.

If you are accessing FFPH on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms. You also confirm that you are acting in your own personal capacity for gaming purposes and not as an agent, reseller, or commercial operator.

2Eligibility

To register and play on FFPH, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• You must be at least 21 years of age. FFPH strictly prohibits the use of its platform by minors. We comply with Philippine laws on the minimum age for gambling.
• You must be located in a jurisdiction where online gaming is permitted. It is your responsibility to verify that accessing FFPH is legal in your area.
• You must not be listed on any self-exclusion register, whether maintained by FFPH or any government or regulatory body in the Philippines.
• You must not be an employee, contractor, or affiliate of FFPH, nor an immediate family member of such a person, unless expressly permitted in writing.
• You must have the legal capacity to enter into a binding agreement under Philippine law.

FFPH reserves the right to request proof of age, identity, or location at any time. Failure to provide such documentation may result in account suspension or closure, including the withholding of funds pending verification.

3Account Registration

Each player is permitted to hold only one (1) account on FFPH. Creating multiple accounts — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and will result in immediate account suspension and forfeiture of all associated balances and bonuses.

When registering, you agree to provide accurate, complete, and up-to-date information. This includes your real name, valid Philippine mobile number or email address, and any other details required during sign-up. You must update your account information promptly if any details change.

You are fully responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone. FFPH will never ask for your password via email, SMS, or live chat. Any activity that occurs under your account — whether authorised by you or not — is your responsibility unless you have promptly reported a security breach to our support team.

• Use a strong, unique password for your FFPH account.
• Enable two-factor authentication (2FA) if available.
• Log out of shared or public devices after every session.
• Report any suspicious account activity to support@ffph.app immediately.

4Deposits & Payments

FFPH accepts deposits exclusively through verified Philippine payment channels. Supported deposit methods include GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet bank transfers, BDO, BPI, UnionBank online banking, and Visa/Mastercard bank cards.

All transactions on FFPH are denominated in Philippine Pesos (PHP, ₱). Minimum and maximum deposit amounts may apply per method and are displayed at the time of transaction. FFPH does not charge fees for standard deposits, though your payment provider may apply their own charges.

• Deposits must be made using payment methods registered in your own name. Third-party payments are not accepted.
• FFPH reserves the right to request proof of payment method ownership before processing any withdrawals.
• Deposits made under suspicious circumstances may be frozen pending investigation.
• Failed transactions should be reported to our support team before attempting again.

FFPH employs SSL encryption and industry-standard security protocols to protect all financial transactions. Your financial data is never stored on our servers in unencrypted form.

5Withdrawals

Withdrawals are processed to the same payment method used for deposits, unless an exception is approved by FFPH's financial compliance team. This policy is in place to prevent money laundering and protect our players.

Before your first withdrawal is processed, you may be required to complete identity verification (KYC). This typically involves submitting a valid government-issued ID and a selfie. Verification is a one-time process and protects your account from unauthorised withdrawals.

• Standard withdrawal processing time is 1–3 business days, depending on the method chosen.
• Minimum withdrawal amounts apply and are shown in the cashier section.
• Winnings derived from bonus funds may be subject to wagering requirements before withdrawal (see Section 6).
• FFPH reserves the right to delay or decline withdrawals if fraud, money laundering, or terms violations are suspected.

6Bonuses & Promotions

FFPH offers various promotional incentives including welcome bonuses, deposit matches, free spins, cashback offers, and referral rewards. All promotions are subject to specific terms that are published alongside each offer. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail.

General bonus rules that apply across all FFPH promotions:

• Bonuses are available to one account per person, per household, per IP address, and per device.
• Bonus funds are subject to wagering requirements before they can be withdrawn as real money. The applicable wagering multiplier is stated in each promotion's terms.
• FFPH reserves the right to modify, suspend, or discontinue any promotion at any time with reasonable notice.
• Abuse of promotions, including but not limited to collusion, bonus harvesting, or systematic exploitation, may result in account suspension and forfeiture of all bonus-related winnings.
• Bonus offers may not be combined unless explicitly stated.

If you do not wish to receive a bonus, you may opt out before accepting a deposit offer. Contact our support team if you need assistance managing bonus preferences on your account.

7Fair Play & Prohibited Acts

FFPH is committed to maintaining a fair, safe, and enjoyable gaming environment for all players. The following actions are strictly prohibited and will result in immediate account suspension, permanent banning, and/or legal action where applicable:

• Cheating or hacking: Attempting to manipulate game outcomes, exploit software bugs, use bots, scripts, or any automated tools to gain an unfair advantage.
• Fraud: Providing false identity information, using stolen payment credentials, or conducting fraudulent chargebacks.
• Collusion: Working with other players to unfairly influence game outcomes, particularly in card games like Tongits and Pusoy.
• Money laundering: Using FFPH to process proceeds of unlawful activity. FFPH complies with Anti-Money Laundering (AML) regulations and reports suspicious activity to the appropriate Philippine authorities.
• Multiple accounts: Registering more than one account to take advantage of promotions or circumvent account restrictions.
• Abuse of support or staff: Threatening, harassing, or using abusive language toward FFPH customer support personnel.

All FFPH games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game results are independently audited and cannot be influenced by FFPH staff or any third party.

8Responsible Gaming

FFPH takes its responsibility to promote safe gaming seriously. We provide a range of tools to help players stay in control of their gaming activity. These include deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

If you believe you or someone you know may have a gambling problem, we urge you to make use of our responsible gaming tools or seek professional help. FFPH's Responsible Gaming page provides detailed guidance and links to support organisations available to Filipino players.

• You can set or adjust your deposit limits at any time through your account settings.
• Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• FFPH reserves the right to enforce responsible gaming restrictions on any account if we believe a player may be experiencing gaming-related harm.

Gambling is intended to be entertainment. Please play responsibly, and never bet more than you can afford to lose. If you need help, visit our Responsible Gaming page for resources and support.

9Privacy & Data Protection

FFPH collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By using FFPH, you consent to the collection, use, and storage of your personal information as described in that policy.

We take data protection seriously and implement industry-standard technical and organisational measures to keep your information secure. We do not sell your personal data to third parties for marketing purposes.

• Your data may be shared with payment processors, identity verification services, and regulatory authorities as required by law.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.
• FFPH uses cookies and tracking technologies to improve the platform experience. You may manage cookie preferences through your browser settings.

10Intellectual Property

All content on the FFPH platform — including but not limited to logos, game graphics, text, software, interface design, icons, and promotional materials — is the intellectual property of FFPH or its licensed providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial gaming purposes.

You may not copy, reproduce, modify, distribute, or commercially exploit any FFPH content without prior written permission. Unauthorised use of FFPH's intellectual property may result in legal action.

11Limitation of Liability

FFPH provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is reliable, fast, and secure, we cannot guarantee uninterrupted service. FFPH is not liable for losses arising from:

• Platform downtime, technical faults, or connectivity issues beyond our reasonable control.
• Losses resulting from your failure to secure your account credentials.
• Decisions made based on erroneous information you provided during registration.
• Actions of third-party payment processors or game providers.
• Any indirect, incidental, or consequential losses related to your use of FFPH.

To the maximum extent permitted by Philippine law, FFPH's total liability to you for any claim arising from your use of the platform shall not exceed the total amount deposited by you in the 30-day period preceding the event giving rise to the claim.

12Account Termination

Either party may terminate the account relationship at any time. You may close your FFPH account by contacting our support team. Upon closure, any remaining real-money balance (excluding locked bonus funds) will be returned to you via your registered payment method, subject to completion of any applicable KYC requirements.

FFPH may suspend or permanently close your account without prior notice if:

• You have violated any provision of these Terms and Conditions.
• We have reasonable grounds to suspect fraudulent, illegal, or abusive activity.
• Regulatory or legal requirements compel us to do so.
• You are found to be ineligible under Section 2 of these Terms.

In cases of termination due to terms violations, FFPH reserves the right to forfeit any bonus funds and associated winnings. Real-money balances will be handled on a case-by-case basis in accordance with applicable law.

13Disputes & Governing Law

If you have a complaint or dispute regarding your FFPH account, we encourage you to contact our customer support team first. Most issues are resolved quickly and informally. Our support team is available 24/7 via email at support@ffph.app.

If a dispute cannot be resolved through customer support, you may escalate the matter to FFPH's formal complaints process. Details of this process are available on request.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Philippines. Any disputes that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.

14Amendments to These Terms

FFPH reserves the right to update, modify, or replace these Terms and Conditions at any time. When significant changes are made, we will notify registered players via email or a prominent notice on the platform at least 7 days before the changes take effect.

Your continued use of the FFPH platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must cease using the platform and close your account before the changes take effect.

We recommend bookmarking this page and checking it periodically to stay informed of the current version of our Terms and Conditions.

15Contact Us

If you have any questions, concerns, or requests related to these Terms and Conditions, please get in touch with the FFPH support team. We're here to help — no question is too small.

• Email: support@ffph.app
• Support Hours: 24/7, including weekends and Philippine public holidays
• Response Time: Within 24 hours for standard inquiries

For matters related to responsible gaming, account verification, or legal inquiries, please indicate the nature of your request in your email subject line so we can route it to the appropriate team.

Salamat for choosing FFPH — and for taking the time to read our Terms. We built this platform for you, and we're committed to keeping it fair, safe, and genuinely enjoyable for every Filipino player.