Last Updated: June 2025. This Privacy Policy applies to all users of ffph.app and its related services. By using the platform, you agree to the practices described here. If something's not clear, feel free to reach out at support@ffph.app.

1. Introduction

At FFPH, we take your privacy seriously — and we mean that. We know how much trust you put in us when you sign up, deposit, and play on our platform. This Privacy Policy lays out exactly what personal data we collect from players in the Philippines, why we need it, how we store and protect it, and what rights you have over that information.

FFPH is an online gaming and sports betting platform licensed to operate and serve Filipino players. We are fully committed to complying with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC).

This policy covers every part of the FFPH experience — from our website at ffph.app, to our mobile platform, live chat, email correspondence, and any other service we offer to registered members. Whenever you use FFPH, this policy applies to you.

If you have questions or concerns about how your data is handled, you can always contact our Data Protection Officer (DPO) at privacy@ffph.app. We're here to help and we genuinely want you to feel comfortable using the platform.

2. Information We Collect

We only collect information that's necessary to run a safe, fair, and enjoyable gaming environment. Here's a breakdown of what we gather and why:

2.1 Account Registration Data

When you sign up for an FFPH account, we collect:

  • Full name as it appears on your government-issued ID
  • Date of birth (to verify you are 21 years old or above, as required under Philippine gaming regulations)
  • Mobile number (used for two-factor authentication and important account notifications)
  • Email address (for account access, confirmations, and support communications)
  • Username and password (your password is always stored in hashed, encrypted form — we never see it in plain text)

2.2 Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) regulations and to protect all players on the platform, FFPH requires identity verification before processing withdrawals. KYC documents may include:

  • Government-issued photo ID (e.g., PhilSys ID, UMID, Passport, Driver's License, Voter's ID, PRC ID)
  • Proof of address (utility bill, bank statement not older than three months)
  • Selfie with ID (in some cases, to confirm ownership of the account)

All KYC documents are handled with the highest level of care and stored on encrypted servers with access strictly limited to authorised personnel.

2.3 Financial & Transaction Data

When you deposit or withdraw funds, we record transaction details including amounts, timestamps, payment method references, and GCash/Maya/BDO/BPI account details as applicable. We never store your full card numbers — payment processors handle that under their own PCI-DSS compliance frameworks.

2.4 Device & Technical Data

Like most online platforms, FFPH automatically collects certain technical data when you visit the site:

  • IP address and approximate location
  • Browser type and operating system
  • Device identifiers
  • Session duration and pages visited
  • Referral source (how you arrived at the site)

This information helps us detect suspicious activity, improve site performance, and ensure a smooth experience for all players.

2.5 Communications Data

If you contact our support team via live chat, email, or phone, we keep records of those conversations. This helps us provide consistent service and resolve any follow-up issues quickly.

3. How We Use Your Information

FFPH uses your personal data for clearly defined purposes. We will never use your information for anything outside of what's listed below:

  • Account management: Creating, maintaining, and securing your FFPH account.
  • Identity verification: Confirming you meet the minimum age requirement and that your account belongs to you.
  • Payment processing: Facilitating deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and Visa/Mastercard.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and enforcing self-exclusion or spending limit requests.
  • Legal compliance: Meeting our obligations under Philippine gaming laws, the Data Privacy Act, and AML/CTF requirements.
  • Fraud prevention & security: Detecting and blocking fraudulent activity, multi-accounting, and bonus abuse.
  • Customer support: Responding to your queries and resolving disputes promptly.
  • Platform improvement: Analysing usage patterns to improve our games, features, and user experience.
  • Marketing communications: Sending you relevant promotions and updates — only if you've opted in to receive them.

We apply the principle of data minimisation — we only use the minimum data needed for each purpose. We do not build unnecessary profiles or use your information for purposes unrelated to operating FFPH.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, FFPH processes your personal data on the following legal grounds:

  • Contract performance: We need your data to provide the services you've signed up for.
  • Legal obligation: Certain data is processed because we are legally required to do so (e.g., KYC for AML compliance, age verification).
  • Legitimate interest: We process some data to protect the security of our platform and our users, and to improve our services — provided this does not override your rights.
  • Consent: Where we rely on consent (e.g., for marketing emails), you can withdraw that consent at any time by contacting support@ffph.app or using the unsubscribe link in any email we send you.

5. Data Sharing & Third Parties

FFPH does not sell your personal data to anyone — full stop. However, to operate a licensed online gaming platform in the Philippines, we do share limited data with trusted third-party service providers under strict agreements:

  • Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card networks — only the data needed to process your transactions.
  • Identity verification providers: Third-party KYC services that help us verify IDs securely and efficiently.
  • IT infrastructure providers: Cloud hosting and cybersecurity partners who keep our servers running and protected. These partners are contractually prohibited from using your data for their own purposes.
  • Regulatory authorities: We may be required by law to disclose data to PAGCOR, the NPC, the AMLC (Anti-Money Laundering Council), or law enforcement agencies acting under valid legal authority.
  • Fraud prevention networks: Shared blacklists and fraud detection services that help protect the wider gaming ecosystem.

All third parties who access your data are bound by data processing agreements and are required to maintain the same level of data protection that FFPH applies.

6. Data Retention

We keep your personal data for as long as your account is active and for a period afterwards as required by law. Specifically:

  • Account and transaction records: retained for a minimum of five (5) years after account closure, in line with AML regulations.
  • KYC documents: retained for the same five-year period post-closure.
  • Support communications: retained for two (2) years for quality assurance and dispute resolution.
  • Marketing opt-in records: retained until you opt out, plus a short buffer period to process the request.

After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked back to you.

7. Your Rights as a Data Subject

Under the Philippine Data Privacy Act, you have the following rights in relation to your personal data held by FFPH:

  • Right to be informed: Know what data we collect and how we use it — that's exactly what this policy is for.
  • Right to access: Request a copy of the personal data we hold about you.
  • Right to rectification: Ask us to correct any inaccurate or outdated information.
  • Right to erasure: Request deletion of your data where there's no legal basis to retain it. Note that regulatory obligations may require us to keep certain records.
  • Right to object: Object to the processing of your data for direct marketing or other purposes based on legitimate interest.
  • Right to data portability: Request your data in a commonly used, machine-readable format.
  • Right to lodge a complaint: File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

To exercise any of these rights, email our DPO at privacy@ffph.app. We aim to respond within 15 business days.

8. Cookies & Tracking Technologies

FFPH uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here's what we use:

  • Essential cookies: Required for the site to function — things like keeping you logged in and remembering your game preferences.
  • Analytics cookies: Help us understand which pages are most popular and where players drop off, so we can improve the experience.
  • Security cookies: Detect fraudulent activity and protect your session from hijacking.
  • Preference cookies: Remember your language, region, and display settings.

You can manage cookies through your browser settings. Disabling essential cookies may affect the functionality of the site, but analytics and preference cookies can be turned off without major impact. A cookie consent banner will also appear on your first visit to ffph.app.

9. Data Security

Protecting your personal data isn't just a legal obligation for FFPH — it's a core part of how we operate. We implement industry-standard and regulatory-compliant security measures across the board:

  • SSL/TLS encryption: All data transmitted between your device and our servers is encrypted.
  • Data-at-rest encryption: Sensitive fields in our database — including passwords, KYC documents, and payment details — are encrypted at rest.
  • Two-factor authentication (2FA): Available and strongly recommended for all FFPH accounts.
  • Access controls: Only authorised FFPH staff with a legitimate need can access your personal data, and all access is logged.
  • Regular security audits: Our systems are regularly tested and reviewed for vulnerabilities.
  • Incident response plan: In the unlikely event of a data breach, we have a response plan in place and will notify affected users and the NPC within the required timeframe.

Despite these measures, no online system is completely risk-free. We encourage you to use a strong, unique password for your FFPH account and to enable 2FA for an extra layer of protection.

10. Minors & Age Restrictions

FFPH is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21, in line with Philippine gaming regulations set by PAGCOR. Age verification is a mandatory part of our registration and KYC process.

If we discover that a minor has successfully created an account, we will immediately suspend the account, return any remaining balance to the deposit source, and delete all associated personal data as required by law.

Parents and guardians who believe a minor may have registered on FFPH should contact us immediately at support@ffph.app.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time — for example, when there are changes in Philippine privacy law, updates to our services, or new data processing activities. When we do, we'll update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, we'll notify you directly via email or through a prominent notice on the platform before the changes take effect. Your continued use of FFPH after a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically so you're always up to date. If you have concerns about any update, reach out to us at support@ffph.app — we're happy to walk you through the changes.

12. Contact & Data Protection Officer

For any privacy-related enquiries, requests to exercise your rights, or concerns about how FFPH handles your personal data, please get in touch with our Data Protection Officer:

  • Email: privacy@ffph.app
  • General Support: support@ffph.app

If you believe your data privacy rights have been violated and FFPH has not adequately addressed your concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.